Privacy Policy

 

1. Introduction

Welcome to Joro ("we," "us," or "our"). We are committed to safeguarding the privacy of our website visitors, customers, and users. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make purchases, and interact with our services. By using our website and services, you consent to the practices described in this policy.

2. Information We Collect

We may collect and process various types of personal information, including:

  • Contact Information: Name, email address, phone number, and postal address.

  • Payment Information: Credit/debit card details, billing address, and other payment-related information.

  • Order Information: Details of products you purchase from us.

  • Account Information: Username, password, and account preferences.

  • Communication Information: Records of correspondence when you contact us.

  • Usage Data: Information about how you use our website, such as pages visited and actions taken.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heat maps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Processing Orders: Fulfilling and delivering your purchases.

  • Customer Support: Responding to your inquiries, providing assistance, and resolving issues.

  • Account Management: Managing your account and preferences.

  • Marketing: Sending promotional offers, newsletters, and updates (you can opt out at any time).

  • Legal Obligations: Complying with legal requirements and obligations.

  • Improving Services: Analyzing usage patterns to enhance our website and services.

  • Fraud Prevention: Detecting and preventing fraudulent activities.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contract Performance: To fulfil our contractual obligations when you make a purchase.

  • Legitimate Interests: Pursuing our legitimate interests, such as improving our services and marketing.

  • Consent: When you provide explicit consent for specific processing activities.

  • Legal Obligations: To comply with legal requirements and obligations.

5. Disclosure of Your Information

We may share your personal information with:

  • Service Providers: Third-party companies that help us operate our website and provide services.

  • Payment Processors: Secure payment processors to facilitate transactions.

  • Legal Authorities: To comply with legal obligations and protect our rights.

  • Business Transfer: In the event of a merger, acquisition, or sale of all or a portion of our assets.

6. International Data Transfers

Your personal information may be transferred to and stored in countries outside the European Economic Area (EEA) for processing. We take appropriate measures to ensure your information is adequately protected.

7. Your Rights

You have certain rights regarding your personal information:

  • Access: You can request a copy of the personal data we hold about you.

  • Rectification: You can correct inaccuracies in your personal information.

  • Erasure: You can request deletion of your personal data under certain conditions.

  • Restriction: You can restrict the processing of your personal data under certain circumstances.

  • Data Portability: You can request to receive your personal data in a structured, commonly used, machine-readable format.

  • Withdraw Consent: If processing is based on your consent, you can withdraw it at any time.

8. Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will be posted on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at customercare@jorohome.com.

By using our website and services, you agree to the terms of this Privacy Policy.

Jorohome.com

Joro Home Ltd

86-90 Paul Street, London, England, EC2A 4NE.

Customercare@jorohome.com