Returns and Exchange

Returns and Exchanges

We want you to be completely satisfied with your purchase from JORO. If for any reason you are not satisfied, you may return products within 30 days of purchase, provided they are in brand new, unused condition, and include their original tags and packaging. Please notify us on customemrcare@jorohome.com within 30 days of receiving your order.

 

Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

The item must be in its original condition, unused, unwashed and with all tags and original packaging intact.

Proof of purchase (order number, invoice, or receipt) is required.

Customised or personalised items are not eligible for returns or exchanges, unless they are defective or damaged upon arrival.

 

Return Process

Contact our customer support team at customercare@jorohome.com within 14 days of receiving your item to initiate a return or exchange request.

Provide your order details and the reason for the return or exchange.

Our customer support team will provide you with a return authorization and instructions for returning the item. 

Refund Process

Once we receive the returned item and confirm that it meets the eligibility criteria, we will initiate the refund process.

Refunds will be processed within 10 working days from the date we receive the returned item.

The refund will be issued to the original payment method used for the purchase.

 

Exchanges

We cannot currently offer exchanges by post. Please return the item using our normal returns process, and repurchase the correct item.

 

Damaged or Defective Items

We are very disappointed on the rare occasions our customers receive a faulty item. Make sure you let us know about the fault so we can make sure other items are not affected. If you have identified the fault within 30 days of purchase, please contact us via email on customercare@jorohome.com to arrange a return (via our normal procedure), we will then assess the issue and provide you with options for a replacement, exchange, or refund. 

If a fault develops outside of the 30-day return period, contact us using the above details before you return the item, so we can discuss the fault with you and agree on the best way forward.

If a gift you receive is faulty, please arrange for the purchaser to contact us using the above details, and we will order a replacement.

Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift tender (a gift card or e-gift card) to the value of the lowest-selling price for the returned goods will be offered. A refund will be offered regardless if the goods are faulty.

 

Contact Us

If you have any questions or need assistance with returns or exchanges, please contact our customer support team at customercare@jorohome.com.